Counselling in Cardiff, Swansea or online

We’re here to support you in whatever way suits you best—whether it’s online, over the phone, or face-to-face sessions. Our team of compassionate counsellors can work with individuals, couples and children aged 7 and up. If you are unwaged then get in touch about our low-cost service with student counsellors.

Whether there’s a specific challenge you’re facing, or you just aren’t feeling yourself right now, our counsellors work with you in a safe, confidential space

Perhaps you are struggling with trauma, anxiety, depression, bereavement, or experiencing distressing thoughts. Or you may be looking to move forward and achieve your goals. Talking can help gain clarity about thoughts, concerns and past experiences.



Experienced, Compassionate Counsellors

We have a large team of friendly and experienced counsellors who work with people facing a wide range of different challenges.

Our therapists use many different types of  counselling. These include things like cognitive behaviour therapy (CBT), humanistic therapies or relationship counselling. Overall, our approach is person-centred, working with people as a whole, and their unique circumstances.

If you’re not sure what type of therapy would be best for you, that’s OK – we start by working that out together.

Book first appointment
face to face counselling in cardiff

Meet some of our counsellors

Our diverse team of counsellors have been carefully chosen, and are registered with either BACP, UKCP or a similar official body. Our therapists work online, over the phone, or face to face in Cardiff or Swansea.

Getting started

1. Book assessment

Book your first initial appointment where you will also need to complete a super quick form as part of the booking process.

2. Assessment

One of our Lead Counsellors will ask some questions and guide you through the process of finding the right therapy for you, and the best counsellor to talk to.

3. Start Counselling

Start sessions at a day and time that suits you. Online, over the phone or face to face in Cardiff or Swansea.

How can counselling be helpful?

Talking can help gain clarity about thoughts, concerns and past experiences. Discussing how you are feeling, and why you’re feeling it, can lead to a better understanding of the things that add to and shape you.

therapy cardiff

Starting counselling is easy

If you don’t know what type of therapy could help you, that’s OK. The first step is to book an assessment, where we’ll talk to you to find out what kind of counselling will work best.


We know how important it is to have the right therapist who understands you. Assessments are done by our lead counsellors, who have a lot of knowledge and know our team well. They’ll guide you through the entire process and pair you with a counsellor best suited to your needs. Usually, you can start counselling within days after your assessment.

We have worked with over 3000 people


"My counsellor was excellent at supporting me through difficult moments and listened carefully to my thoughts and feelings"

"I have appreciated a listening ear. It has been helpful to me when everything seems so confused and helpless. Small steps can eventually make a big difference"

"My wonderful counsellor actively listened to all my issues without judgement and offered genuine support which helped me no end"

"My counsellor provided a safe space for me to explore and reflect - I always felt validated"

Frequently asked questions

Private counselling sessions with qualified counsellors start from £60 per hour and the initial assessment is £30.

All profits from Platfform Wellbeing are reinvested into the Platfform charity, helping us deliver a greater impact for mental health and social change through community projects.  Platfform runs 120 projects and services across crisis prevention and home; employment, volunteering and skills development;  children, young people and families; and wellbeing, supporting over 9000 people a year.

Our counsellors specialise in different talking therapies, including person-centred, humanistic and cognitive behavioural therapy (CBT).

You may already have some idea of what will work best for you, or you might not know much about different types of therapy. Either is OK. At your assessment, we’ll talk with you about what therapy will work best for you and your challenges or goals.

Yes. Some of our counsellors have specific training in particular areas but the majority of counsellors will work with people wherever they are. We look at your situation, your challenges, your goals and you as a person.

Counselling and therapy sessions can be a useful part of making positive changes in your life. But it’s not a quick ‘fix’ – it can take time and be challenging. It’s also important to have an open mind and realistic expectations.

Usually, people choose to have therapy because they are going through a difficult time, experiencing distress, or struggling with their mental health. There might be difficult life events taking place, like bereavement, divorce, redundancy, health issues and stress. Or you might feel that you’re generally having a tough time at the moment. Our counsellors can work with people facing all kinds of challenges.

You may also prefer to have therapy sessions online, over the phone or face to face (available in Cardiff and Swansea). Everyone is different. Some people find it easier to talk to a therapist in person, and some feel they can open up more from the comfort of their own homes.

Absolutely! Our counselling centres are located in Cardiff and Swansea but our counsellors also work remotely. You can choose your preference of online, over the phone or face to face when you access our services. We don’t offer home visits.

The assessment lasts about 30 minutes and takes place with one of our counsellors, who will ask you questions about what led you to therapy. This helps the counsellor see what kind of therapy would work best for you.

At this session, we won’t take a detailed look at your concerns or goals. We’ll just talk a little bit about your background and the things that have led up to you contacting us. This, together with any previous experience of counselling that you have had, will help to match you to the right counsellor.

Our large team of professional counsellors specialise in many types of talking therapies. Everyone on the team is registered with a professional body (like BACP, UKCP or similar) meaning they’ve met the required professional standards to work as a counsellor. All Platfform Wellbeing counsellors adhere to BACP’s Ethical Framework for the Counselling Professions. You can also find us in the counselling directory. 

Where counselling or psychotherapy is not appropriate or we don’t have the appropriate skills, we will refer clients to suitable agencies


Ready to start counselling?

Take the first step with us. Choose a day and time that suits you – online, over the phone or face to face.

Our Cardiff centre is nestled in the beautiful suburb of Roath, offering fantastic transport connections. As for our Swansea space, it’s conveniently situated right off the M4 in a quiet, private area and just a 10 minute drive from the city centre.

If you are unwaged then get in touch about our low-cost service with student counsellors via email or call us on 02920 440191