Counselling in Cardiff, Swansea & Online across the UK
Whether there’s a specific challenge you’re facing, or you just aren’t feeling yourself right now, our counsellors can work with you in a safe, non-judgemental space.
You might be processing a painful past experience, struggling with low mood or self esteem, finding it challenging to quiet anxious thoughts, navigating a bereavement or looking to move forward in life.
Face-to-face counselling is available at our centres in Cardiff and Swansea, with online and phone sessions available across Wales and the UK. If you are unwaged then get in touch about our low-cost service with student counsellors.
We’ll help you find the best therapist to talk to
We have a large team of friendly counsellors who work with people facing a wide range of different challenges. Our therapists draw on various approaches, including cognitive behavioural therapy (CBT,) humanistic therapies, creative therapy and relationship counselling always personalising support to your needs.
We are a British Association for Counselling and Psychotherapy (BACP) Accredited Counselling Service and our team has received specialised training from Autistic minds.
Not sure what type of therapy is right for you? That’s OK, we’ll work together to find the best approach and therapist for you.
Getting started
1. First appointment
Book your first session where you will also need to complete a super quick form as part of the booking process.
2. Understanding your needs
One of our expert Counsellors will ask some questions and guide you through the process of finding the right therapy for you, and the best therapist to talk to.
3. Start Counselling
Start therapy sessions at a day and time that suits you. Online, over the phone or face to face in Cardiff or Swansea.
How can counselling be helpful?
Sometimes we can struggle with our mental health, it’s part of being human. Taking the time to explore your thoughts and feelings can help to gain clarity about what you are going through. Talking about how you are feeling, and why you’re feeling it, can lead to a better understanding of the things that add to and shape you, and help support your mental health and wellbeing.
Starting counselling is easy
If you don’t know what type of therapy could help you, that’s OK. The first step is to book your first session, where we’ll talk to you to find out what kind of counselling will work best.
Your consultation is with one of our experienced counsellors, who knows our team well. They’ll guide you through the process and match you with the right counsellor for your needs. Most people start counselling within days.
We have worked with over 4000 people
"My counsellor was excellent at supporting me through difficult moments and listened carefully to my thoughts and feelings"
"I have appreciated a listening ear. It has been helpful to me when everything seems so confused and helpless. Small steps can eventually make a big difference"
"My wonderful counsellor actively listened to all my issues without judgement and offered genuine support which helped me no end"
"My counsellor provided a safe space for me to explore and reflect - I always felt validated"
Frequently asked questions
Private counselling sessions with qualified counsellors start from £60 per hour and the initial assessment is £30.
As a social enterprise, income is reinvested into the Platfform charity, helping us to change the story around mental health, transform the systems there to help, and create the conditions for people, communities and organisations to thrive.
Platfform runs more than 120 projects and services across crisis prevention and home; employment, volunteering and skills development; children, young people and families; and wellbeing, supporting over 9,000 people a year.
We offer a range of counselling and talking therapies including person-centred counselling, cognitive behavioural therapy (CBT), integrative therapy, and trauma-informed approaches. Our team will work with you to find the right type of support based on your needs.
Our counselling is available for people aged 7 and over. We offer support to adults, children, young people, and couples, and we can work with people across the UK through in-person or online sessions.
Face-to-face counselling is available at our centres in Cardiff and Swansea.
Please note that we don’t offer home visits.
Yes. Some of our counsellors have specific training in particular areas but the majority of counsellors will work with people wherever they are. We look at your situation, your challenges, your goals and you as a person. We are an autism-friendly organisation, and the team have received specialised training from Autistic Minds. This could be amending the lighting or offering a separate waiting room depending on your needs.
Counselling and therapy sessions can be a useful part of making positive changes in your life. But it’s not a quick ‘fix’ – it can take time and be challenging. It’s also important to have an open mind and realistic expectations. Usually, people choose to have therapy because they are going through a difficult time, experiencing distress, or struggling with their mental health. There might be difficult life events taking place, like bereavement, divorce, redundancy, health issues and stress. Or you might feel that you’re generally having a tough time at the moment. Our counsellors can work with people facing all kinds of challenges. You may also prefer to have therapy sessions online, over the phone or face to face (available in Cardiff and Swansea). Everyone is different. Some people find it easier to talk to a therapist in person, and some feel they can open up more from the comfort of their own homes.
Absolutely! We offer flexible options including in-person, online (via secure video), or telephone sessions. You can choose the format that feels most comfortable and accessible for you.
The assessment lasts about 30 minutes and takes place with one of our counsellors, who will ask you questions about what led you to therapy. This helps the counsellor see what kind of therapy would work best for you. At this session, we won’t take a detailed look at your concerns or goals. We’ll just talk a little bit about your background and the things that have led up to you contacting us. This, together with any previous experience of counselling that you have had, will help to match you to the right counsellor.
Our large team of professional therapists specialise in many types of talking therapies. Everyone on the team is registered with a professional body (like BACP, UKCP or similar) meaning they’ve met the required professional standards to work as a counsellor.
While we don’t currently have registered psychotherapists on our team, our qualified counsellors and therapists offer a wide range of talking therapies, including person-centred, integrative, and trauma-informed approaches. Many people use the terms counsellor and psychotherapist interchangeably, and our team provides the same level of professional, compassionate support to help you with whatever you’re facing.
Yes. We have counsellors who can work in Welsh and British Sign Language (BSL), and we do our best to meet accessibility needs. Let us know what support you require when you get in touch.
Ready to start counselling?
Take the first step with us. Choose a day and time that suits you – online, over the phone or face to face.
Our Cardiff centre is nestled in the beautiful suburb of Roath, with great transport links. Our Swansea space is in a quiet, private spot just off the M4, a 10-minute drive from the city centre.
If you are unwaged then get in touch about our low-cost service with student counsellors.