Counselling for employees when needed
We all have difficulty with our mental health at some point in our lives. It’s part of being human.
We are a BACP Accredited Counselling Service and our award-winning team of experienced workplace counsellors offer a range of support and can work with people around anxiety, trauma, loss and bereavement, as well as many other challenges.
We know finding the right kind of support can feel overwhelming, so we offer a straightforward assessment process that helps each person find a counsellor that’s right for them.
Mental health and wellbeing support
Our person-centred approach and short waiting times help ensure people get the support when they need it.
We pay close attention to individual needs and have safeguarding measures in place to ensure people get the right support. Unlike a traditional employee assistance programme (EAP), our service is available on demand, so employees can access counselling as part of your wider employee wellbeing support.
Available online, and over the phone across the UK, or face-to-face in Cardiff or Swansea.
Our counsellors
Why offer this support?
- It shows a genuine commitment to your teams and organisation. Supporting mental health and wellbeing signals that people matter: not just their performance.
- It helps build trust and a culture of care. Knowing support is available creates safety, openness, and connection, even for those who never use it.
- It can help reduce long-term absence and strain. Early support can help people work through what they are going through and find coping strategies that work for them.
- It gives access to specialist support when it’s most needed. Expert support can make a meaningful difference during times of stress, change, or distress.
How does it work?
1. Referral form
Staff complete our confidential referral form so we can understand what they hope to achieve through counselling
2. Counselling
Our qualified Counsellors consider the needs of the individual and employees will be offered a counsellor best suited to those needs.
3. Invoicing
We only charge as and when your employees access our employee counselling service. There are no blanket subscriptions, no unused sessions, and no helpline service.
Workplace counselling
We know how important it is to have the right therapist who understands you. Our team consider the needs of the individual and then pairs them with a counsellor best suited to those needs. Usually, people can start counselling within a week of sending a referral form.
If you’d like to offer counselling to your staff, talk to our team about how we might work alongside your organisation or employer talk to our team about how we can work together.
We have worked with over 3000 people
"My counsellor was excellent at supporting me through difficult moments and listened carefully to my thoughts and feelings"
"The sessions really helped me understand why I was feeling what I was feeling and that has helped me hugely, as I can find a path forward with hope"
"My wonderful counsellor actively listened to all my issues without judgement and offered genuine support which helped me no end"
“Having a consistent place for me to be honest without judgement was really important to help me process the trauma I had experienced. My therapist was an incredibly important part of making me want to keep going”
Frequently asked questions
Not quite. While some organisations use an employee assistance programme (EAP) as their main offer of support, our approach is different.
With an EAP, people may speak to a different therapist each time they call, which can make it hard to build a meaningful relationship. We focus instead on creating continuity, offering a set number of sessions with the same therapist and providing solution-focused, person-centred support shaped around what each individual needs.
It is not about targets or tick boxes. It is about noticing when someone is struggling and responding in a human way that can make a real impact.
Our counselling is suitable for employees experiencing a wide range of challenges such stress, anxiety, personal change, conflict, or bereavement. It’s appropriate for early support as well as more complex emotional needs, and can be offered as part of your wider mental health and wellbeing strategy.
Yes. Counselling is confidential and professionally bound by ethical standards. We do not share personal details or session content with HR or managers. The only exception is where there are serious safeguarding concerns, and even then we aim to work transparently and responsibly with all involved.
While every situation is different, access to timely support can help reduce prolonged stress and emotional strain, which may contribute to absence and disengagement. Many organisations see counselling as a preventive and supportive measure for maintaining a healthy workforce.
Yes. We offer online, phone and face-to-face counselling in Cardiff and Swansea, allowing you to support staff across different locations and working patterns.
We aim to offer short waiting times, and most employees can begin counselling within a week or two of referral, depending on availability and any specific matching needs.
You only pay when an employee actually uses the service. There are no subscription fees, no unused sessions, and no standing charges, making it a flexible and cost-effective part of your health and wellbeing provision.
Offering counselling signals that your organisation values people as human beings, not just roles or outputs. It can support retention, engagement, trust, and psychological safety, all of which have a meaningful long-term impact on culture and performance.
Interested in counselling for your staff? Start a conversation with us.